Global service-based systems integrator
Problem
- Lack of visibility to most important metrics at a glance for all the regions.
- Inability to view the performance at the most granular level for each individual technology center.
- Performance issues – customer was facing prolonged loading and refresh times for current dashboards.
Action
- Created highly visualized CTC Performance Executive Dashboard for the leadership at a global level with drill through details to Regional and granular CTC view.
- Separate detailed drill-down dashboard was created which gives summary to low level details for both executive and analyst levels.
- The metrics available at the source level (Analysis Services), which improved the load & refresh rate of the dashboard.
- Documented the entire development work details in a design specification document. Metrics were separately documented for reference on calculated fields created and used in the dashboard.
KPI's
50%
Faster Load & Refresh
100%
Increased comprehensive visibility to Regional Level details
98%
Improved data story and dashboard navigation
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