A Leading Retail Banker with world class banking and wealth management services.
Problem
- Inconsistent online and mobile user experience
- Limited business intelligence on key KPI’s
- Manual, time consuming operations and business processes
Action
- Provided Data and Insights Strategy aligned to their digital and business transformation strategy
- Recommended and Implemented digital platform for enhanced customer experience and improving customer analytics
- Enabled superior and personalized services to its customers
- Introduced new BI dashboards enabling cross-sell and upsell opportunities
- Real-time analytics to improve service quality
- Streamline and automated business processes to reduce operational costs and drive growth
KPI's
30%
Increased Productivity
45%
Improved Test Coverage
60%
Reduced Regression Cycle Times
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